The website nelsanewellspring.com respects visitors' privacy and is committed not to collect or use any personal data unless necessary.

---

1. No Data Collection

We do not intentionally collect or store users' personal data. No registration, individual analysis, or user profiling is carried out on this site. The only possible contact is initiated by the user (e.g., sending an email or using social networks).

2. Account, Contacts, and Tickets

When a user creates an account, sends a message, or opens a ticket, we may store data such as name, email, message, request status, and technical records needed for security and support response.

3. Data Processed

We may process identification and contact data provided by the user, message and ticket content, essential technical data such as IP address, date/time, session, language, authentication status, and logs needed for security, abuse prevention, and site operation.

4. Legal Basis and Purpose

Data is processed to respond to requests, manage accounts and tickets, protect the site, comply with legal obligations where applicable, and maintain essential communications. The basis may include performance of a user request, legitimate interest in security and support, consent where required, and compliance with legal obligations.

5. Retention

Data is kept only for as long as needed for support, security, request history, abuse prevention, and compliance with legal obligations. When no longer needed, it is reasonably deleted or anonymized.

6. Technical Cookies

The site may use technical cookies or equivalents for session, language, security, authentication, and remember-login preferences. We do not use these cookies for behavioral advertising.

7. Data Subject Rights

Under the GDPR, users may request access, rectification, erasure, restriction, objection, portability where applicable, and withdrawal of consent. Users may also lodge a complaint with the Portuguese Data Protection Authority (CNPD).

8. Third-party Services

There may be external integrations (such as Google Analytics or Telegram) that collect data autonomously. We have no direct control over these platforms.

9. Security

Some images, numbers, values or visual representations present on the site are illustrative or symbolic in nature. They may be used for communication purposes and do not represent real financial values, contracts or guarantees.

10. Contact